You absolutely will not find better customer service!! Salam and the great people at OMS PIPES absolutely go out of their way for their customers… they bend over backwards for you to be happy and they stand by their products 100 + 10%… the pipes are beautiful durable and high quality… they are just tremendous people and they value their customers guarantee it??.. do yourself a favor whether it’s pipes… Or coffee… you will not be disappointed in the products or the service end of story people